🔗 Andrews and Arnold is xkcd 806-compliant (2010)

🔗 Companies 🔗 Computing 🔗 United Kingdom

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998, primarily serving businesses and "technical" home users.

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "xkcd/806" compliant, referring to xkcd comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.

Andrews & Arnold provides IPv6 to all customers, for no additional charge.

Andrews & Arnold provides optional bonded multiple-link internet access. This allows multiple links to be used together to vastly increase speed and reliability. Special routers distribute individual IP packets between the available links in such a way that even one single download or upload operation will benefit fully from multiple speed, and it is not necessary to have several users, several running programs or computers to gain the speed benefit. Links can be of different types, each needs only to be a pipe that can carry IP packets. Multiple links can either be used together all the time, or some can be brought up as a back up if other links fail, so-called 'failover', or a combination of the two approaches can be set up.

Andrews & Arnold are strong advocates of not censoring Internet connections. Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.